Refund policy

RETURNS & REFUNDS POLICY

Last updated: September 4, 2026

Every Made Clothing Co. piece is produced individually after you order it. Because nothing is pulled from existing stock, this policy reflects the production and fulfillment requirements associated with made-to-order products.

To begin any return, refund, cancellation, or order-related request, email support@madeclothingco.com.

MADE-TO-ORDER PRODUCTS

Our products are made to order. Change-of-mind returns, buyer’s remorse, and items that were produced correctly but are simply no longer wanted are not returnable or refundable.

CANCELLATIONS

An order can only be canceled while its fulfillment order remains in the “In Review” status. Once production has begun, the order cannot be canceled or changed.

Please contact support@madeclothingco.com immediately if you need to request a cancellation. We cannot guarantee that a cancellation request will be received before production begins.

CLAIM WINDOWS

Return and refund requests may be submitted within 180 days after delivery.

Issues involving damaged, misprinted, defective, incorrect, or lost orders should ideally be reported within seven days so that we can investigate and resolve them promptly.

Lost-shipment claims must be submitted within seven days after the estimated delivery date.

HOW TO SUBMIT A REQUEST

Email support@madeclothingco.com and include:

• Your order number
• A brief description of the issue
• Clear photographs or video when applicable
• A photograph of the full garment
• A close-up photograph of the affected area, print, or label

APPROVAL AND RETURN ADDRESS

All returns require approval before anything is shipped back.

If your return is approved, we will provide the appropriate return address and instructions. The authorized return address is different from our business and correspondence address.

Do not send merchandise to the Made Clothing Co. business address. Unauthorized returns may be rejected and cannot be refunded.

CONDITION OF APPROVED RETURNS

Unless the reason for the return is a defect or production error, an approved physical return must be:

• Unused
• Unworn
• Unwashed
• In its original condition
• Returned with any original tags and packaging intact

Items that have been worn, stained, washed, altered, misused, or damaged after delivery are not eligible for return.

RETURN SHIPPING

The customer is responsible for the cost of shipping an approved return. Freight-to-collect shipments are not accepted and will be refused.

In some cases, a qualifying production or fulfillment issue may be resolved without requiring the item to be physically returned. Our support team will provide instructions after reviewing the claim.

REFUNDS

Once a return or claim is approved, the refund will be issued to the original payment method and in the original purchase currency.

Refunds are processed through Shopify. The time required for funds to appear in your account will depend on your bank, card issuer, or payment provider.

NON-RETURNABLE ITEMS AND EXCLUSIONS

Unless the issue involves a manufacturing defect, incorrect item, or fulfillment error, the following are not eligible for return or refund:

• Hygiene-sensitive products
• Samples and pre-production pieces
• Items damaged deliberately or accidentally after delivery
• Items that have been worn, stained, washed, misused, or altered
• Claims submitted outside the stated claim windows
• Products accurately manufactured according to the selected design, size, color, or product specifications but later deemed unwanted
• Orders delayed, returned, rerouted, or lost because the customer supplied an incorrect or incomplete shipping address, phone number, or other order information
• Customer-requested product or order changes after the order was placed

CONTACT

Made Clothing Co. is operated by Lemon & Pear Inc., doing business as Made Clothing Co.

Email: support@madeclothingco.com

Business and correspondence address:

Lemon & Pear Inc., doing business as Made Clothing Co.
400 East Finley Blvd
Apt 2343
Anna, Texas 75409
United States

This is a business and correspondence address only. It is not a returns address. Unauthorized returns sent to this address will not be processed.